Marylu McEwen

Review of Sofitel T5

Hotel in exceptionally good condition, very clean,...

Hotel in exceptionally good condition, very clean, good customer service, good food in Vivre, the more casual restaurant, and good drinks in the hotel bar. Best soundproofing I have experienced in an airport hotel. I never heard a plane although the hotel is adjacent to Terminal 5.

My recommendations are that the ambiance in both Vivre and the hotel bar be enhanced. Food and service in Vivre were good, but it was loud and the lighting was bright -- not very relaxing. In the bar, the seating in the large room with a small TV was not comfortable at all -- and nothing about the room was cosy. Both of these two spaces could be improved in their decorating.

Overall, however, this was a great hotel! Thank you to the staff.