Following thunderstorms at Heathrow and a very del...

Following thunderstorms at Heathrow and a very delayed flight we arrived after 1am. The staff were extremely attentive and welcoming - making us feel valued. We were so pleased to be given a free upgrade and tumbled into bed. As usual the room was clean and the added space was great! Love the Espa soaps etc. Plenty of hot water, fluffy towels etc. Breakfast was delicious with a huge range of choice from pancakes through to kippers as well as the expected fresh fruits, cheese, cereals etc. We were down for just one day and so left our overnight bags while we went in to London knowing we could just grab them and catch the flight instead of having to lug them round all day. The ONLy things I would change are - a better choice of pillows (which are so personal) and green tea in the rooms. Otherwise: I'll be back!