Will now avoid ever staying at this hotel which ha...

Will now avoid ever staying at this hotel which has the most appalling switchboard answering system offering about 6 options which do not, shockingly, include being put through to one of their guests! It took me 3 attempts to dial 0 'to speak to an operator' and a 10 minute wait in total to get nowhere. Shame on you Sofitel London Heathrow!