I had a sales rep come to my home to provide an es...

I had a sales rep come to my home to provide an estimate on a new HVAC system and was extremely disappointed in their sales tactic.

This salesman put down the other companies we had gotten quotes from - even once unnecessarily citing he had never heard of one of them despite the fact that they have thousands of reviews on Google and are pretty comparable competitors. I don't feel like a quality company needs to convince customers with anything other than their own work and service.

He asked us how long we plan to live in that home and lo and behold offered us a warranty for exactly that many years plus one. Neither he nor his boss would ever give us a quote in writing or gave us the name of the HVAC system they would be installing - making it impossible for us to draw a fair comparison between them and their competitors.

He also tried to sell us on a system with more tons than we were advised to get by any of the other companies we contacted. All of these things combined had us convinced they were just trying to aggressively upsell us and dupe us into buying things we don't need. I don't know how they would have expected us to hand over $15,000+ based on no written quote or breakdown of expected costs.

He also failed to wear a mask over his nose during the entirety of his visit in the midst of a pandemic. After he left, we never heard from him again and I assume it's because they realized their sales tactic had failed on us.