The price of the kitchen equipment is comparable t...

The price of the kitchen equipment is comparable to the larger suppliers such as 123 etc, but because we wanted to help the smaller entrepreneur at this time, we opted for Provence.
However, communication is so lousy that it almost becomes laughable (excessive use of exclamation marks, statements in the form of "I can't answer that at 22:00 (respond when you can, I'd rather have an answer right away) on an email), do not want to admit mistakes and do not have the maturity to contact them yourself when the delayed delivery is there.
It seems that the person who takes care of the communication does not fully understand that you as a company do not communicate with a customer in this way.