mag miller

Review of Lifehouse Destination Spa

My wife and I had a Spa day and afternoon tea book...

My wife and I had a Spa day and afternoon tea booked; a present to my wife from my daughter, who, as a student, had to save very hard to afford it. On the morning, my wife woke unwell, with a high temperature. On phoning the Lighthouse I was advised (following referral to the manager) that it was not possible to postpone the booking, all we could do was move it into someone else s name. I am extremely disappointed in the Lighthouse for this decision; I would have thought that they would wish their guests to have a relaxing and enjoyable experience. It would not have been either enjoyable or relaxing for my wife had we turned up, nor for the other guests. I appreciate that it was necessary to contact the Lighthouse on the day, but I can see no plausible reason why it would have caused them an issue to have re-scheduled. If you are expecting outstanding customer service, I would recommend you go elsewhere.