I've never reviewed a company before but felt the ...

I've never reviewed a company before but felt the need to say something this time. Three of us booked a tour for 10:00 am on May 7. First let me say the web site gave directions to meet at a location near Rendezvous Restaurant which is no longer in business. The web site mentioned we would be furnished bottled water which we never received. When we asked about water, the guide ignored our request several times. Another tourist finally bought us water. The guide never offered to reimburse him. I don't recall the guide's name, maybe David(?). WORST TOUR GUIDE EVER. All the guide wanted to talk about was his family members and their positions and where they lived, also how much the rent was in NYC. We would have to ask where we were to keep him on task MANY times. We were taken to lunch at the Staten Island Ferry booths. HORRIBLE. I felt this tour guide was rude to the bus driver several times, not giving him proper directions about parking and pick up places. For the money we paid, this was a very poor representation of tours available. I WOULD ADVISE YOU TO USE ANOTHER TOUR COMPANY.