It's been 32 days since I've received a positive d...

It's been 32 days since I've received a positive determination for eligibility. I spoke with a woman named Shirley who was very helpful and attentive. Unfortunately, the only help that could be offered was to wait another week or two.

I understand that they're dealing with heavy volume during these challenging times and I applaud the effort being put forth by the staff, but it's a major disappointment to see how poorly our safety net is functioning when it is needed the most.

I filed on March 28 and have yet to receive any assistance. On the bright side, the music they play when you're on hold is boss, so Five Stars.