Both I and my Dad have been a imaging outpatient a...

Both I and my Dad have been a imaging outpatient a few times in the past 12 months. Each experience was consistently wonderful.

There was no real wait time. (I don t count the 2 minutes between taking a number and being called a wait.) The directions of where to go next through the whole process were clear, unambiguous, given to me on paper and verbally. Everyone we encountered was polite, and eager to help. The waiting, examining and procedure rooms as well as the halls were all very clean, well lite and pleasant.

At the first appointment, everything was on time, people were cheerful & helpful, and the whole process from walking in to leaving the building (yes including the CAT Scan) was 20 minutes. I thought we might have been on Candid Camera . When we had the next appointment we joked, What are the chances we could receive the same level of service . Apparently the answer was 100%, because the second appointment was no different than the first. Same for the subsequent appointments.

I offer kudos to all of the staff at Mackenzie Health for making a trip for tests at the hospital a very pleasant experience. The level of service we received was terrific and I wish that all other service oriented business in Canada would match it.

Actually the only difficulty I had was trying to find where on the Mackenzie website is the page that I could enter these comments!

Keep up the fantastic work!