David Beasley

Review of Multicare Auburn Medical Cente...

I went here to get an xray done, walked in the hos...

I went here to get an xray done, walked in the hospital and there were signs telling me the direction to go, however there was no signs in the direction I was going for check in. I had passed the desk and ended up on another end of the hospital, I waited in line to ask for directions and the employee at the desk was kind, she gave me detailed descriptions on where to go. This check in desk for xray's/imaging, was in tiny office that is easy to walk by, if it's your 1st visit. I do like for the fact I was able to walk in with no appt, i am surprised with an hospital of its size, there is little communication/signs for patients to know where to go. Besides checking in, the lady escorted me to the desk clerk for imaging. I checked in at the desk for the imaging side of facility and receptionist was texting/messaging on her phone, I stood for less than a minute before she noticed i was there. After being called in for xray, there were issues with the xray machine and xray tech along with an colleague could not get the machine working properly. While the tech and colleague were trying to get the machine working, both of them were very attentive and apologetic to myself, in which I really appreciated their apologies for the time that was lost while trying to fix the issue. I commend those 3 for their services. They were not able to get xray machine working properly and ended up having to take xray the old school way, which was fine as I needed to get this done. Stays finished went back to imaging check in desk and noticed same receptionist had several windows open on computer screen that didn't pertain to the job, the screens I seen up were Amazon & pinterest and noticed she was on her phone with Facebook. Customer service and communication with signs need working, the imaging techs and colleagues I praise for their services. Young man, older and middle aged lady, very polite and super apologetic. If it weren't for the xray/imaging in which I commend, this would have been an 1 star experience.