So, on the new defect rating system - after 6 mont...

So, on the new defect rating system - after 6 months of beta, no one in eBay can remove a defect! Spent an hour of my life with 3 different CSR's to finally find that out!

Astoundingly bad roll-out of the new Seller performance standards, and sellers' ability to maintain a low defect rate and keep Top Rated Seller discount is held hostage. Dimwits.