As a gold member, we still need to pay to get upgr...

As a gold member, we still need to pay to get upgraded to an ocean view room that only has a tiny corner of ocean view. The cleaner did not reset the alarm so we got woke up twice in shock in the early morning. Smoke detector is so brightly sparklong at night, coulnt install them in a not so obviouse place? Facilities are getring old, it was a windy night yoi could hear the windows shaking