Jacob Castilow

Review of Solar Power and Light LLC

My wife and I signed a contract with Solar Power &...

My wife and I signed a contract with Solar Power & Light as part of a co-op seeking to obtain bulk (lower) pricing on a solar installation. Solar Power & Light did have a very low price for the installation and initially we were eager for the process to begin.

It has become an enormous headache. The company has very poor customer service - they simply do not communicate their intent and plans to the customer, makes unfulfilled promises, and I suspect they outright lie. Below I've copied the 5th email I've seen to them over the span of 2 months about our solar installation detailing the issues. This email was sent on January 17th.

I challenge Solar Power & Light to respond to this review stating anything I said below is untrue. I could provide email copies of all communication except the phone call.

For the record:

* We were given a 3rd week of December install date at the end of November. Karen and I cannot possibly see how this was true given you still did not have the necessary permits by the first of the new year - Jan. 2 2020. You ignored our email stating scheduling conflicts until the very last minute.

* We were given a Dec. 29-31 installation date. Again, these days came and went WITH ABSOLUTELY NO CONTACT ON YOUR END. Not once were we notified that a crew would not be there, that these dates would not work, nothing. My wife was left to wait out the day wondering when the crew would show up. She emailed politely asking when a crew would show up and that she was just trying to plan out her day, but this email was ignored as well. This is unacceptable, rude, and unprofessional.

* During a telephone conversation prompted by us on the evening of Dec. 31 with Daryl, it was said that the permits were being pursued and they were waiting to hear back from Clark County. AGAIN, if you were going to install on the 3rd week of December then the 4th week, how did you not have the permits already?

* Another ignored email was sent on Jan. 9 asking for an update on the schedule.