Check in was a big hassle, no help during check in...

Check in was a big hassle, no help during check in was offered. We have a big family so it's obvious that we could of used some help. food wasn't that great. Pool area was in need of attention. Even a big green, slimy object on pool towel! the hot tub was very dirty. And the suite was very minimal. Beds weren't confertable. The room service was good. Great service and decent food. Priced fairly. We will not be staying again. We actually left early. We checked out 16 hours before check out time because we were not happy with our stay.