Terrible customer service and attention to detail ...

Terrible customer service and attention to detail on a recent rush order for a customer in Cincinnati. Short shipped my original purchase order. My company then placed an additional purchase order on a Friday as the customer was in a break down situation for early AM delivery on Monday...again Pressure Connections dropped the ball as the product never shipped. Overall, it has taken almost 4 days to get the customer the material they were needing when it should have been a one day shipping point.