Charles Miller

Review of Total Environmental & Septic

I had an appointment scheduled for 11am to 1 pm on...

I had an appointment scheduled for 11am to 1 pm on their Friday schedule. At 1:15 I called their office to ask why I had not heard from them. I was told they were just going to call me and they had an emergency causing them to run a little late. I ask how much later since they were already outside of their window. I was told 3 to 5 pm was the earliest they could get here. Four hour late is not a little late on my clock so I cancelled the appointment.
Not a reliable company.

I received a response about my review. I need to point out that I had a 2 hour window(11 am to 1 pm) and never heard anything from them about an emergency. I called the office 20 minutes after the 2 hour wait. If they were aware of an emergency I should have been called before 1:20.. The response also stated a discount was offered which is a false statement. I was told I had to wait another 3 hours and nothing more.