Jackie Kam

Review of EasyParcel Sdn Bhd

Easy Parcel is a good platform and convenient. But...

Easy Parcel is a good platform and convenient. But your courier partner, especially poslaju and nationwide service, will never pick up the goods according to the specified date. I know this is not your responsibility. You have no way to control the schedule of courier services. I understand that, but your courier partner does not answer the phone. I can only find your customer service, but all I get is SOP answer, I suspect that the answer is mine, instead of real human. According to your website's system and terms place order, set "today" pick up, your website says pick up time is 9am-6pm, 5pm has not come yet, I ask your customer service, your customer service answer, either before 6pm or after 6pm, mean? If 10pm doesn't come, I have to wait until 10pm? You answered that if missed pick up is changed to next day automatically today .. If urgent you can choose drop off or cancelled and refund ..?! It means that I will wait, do n t leave, you do n t need me Customers, you are not nervous, I am nervous and I am responsible. Now the problem is not that I am in a hurry, it is that you have not fulfilled the sales commitments, and you provide "pick up today" .. to the customer to choose. Should it be fulfilled? When this is not possible, the customer is responsible. What you can't do is a customer problem. . Best of all, "you can decided to cancelled and refund" ... really awesome solution .... It's true that I still need you guys. So I can only stand this tone. . But I really advise that if you can't perform the "pick up today" service, then please cancel this service. Because you can't control it. Don't write a "cheque" if you can't control it. . You have to face us, we also have to face our customers, and you follow us with delay. Your irresponsibility asks us to pay together. I know the source is still a courier partner. . . this is why Malaysia courier service never growth, .......