Jason Ates Review of Grover T's BBQ
Had a good friend at the bar area while I was in t...
Had a good friend at the bar area while I was in the dining area right behind him. One of the bartenders apparently mistook him as a law enforcement officer (he is not) and proceeded to confront him about a family member and belittle him in front of the entire restaurant. When he asked for the manager 3 times, no one came. He eventually went looking for him and found him hiding in his office. He paid his bill plus tip and left with the intent of speaking with one of the owners the next day. After three days of them dodging him, the owner Mike said "why do you have so much energy towards this, she apologized and has been counseled so what more do you want from me?". I should mention that her apology was to the owners and not my friend. It's almost like he blames my friend for his employee's outburst. As if he was somehow responsible for "looking" like a cop. At least we know how they feel about law enforcement there. As far as the owners reply, I saw your comments to my friend and I am not moved by your response. If you think that "counseling" this person is a proper remedy for her actions, then I can see why she felt like she could get away with what she did... because she did. Who in their right mind would re-enter this establishment knowing that this person that just embarrassed herself and the customer along with his guests would still be there and possibly have access to their food and drinks. And considering that she herself mentioned law enforcement and her disstain for their treatment of her family member, I would say that it has more than "zero" to do with cops! You say you don't know what else you can do? Well, if I treated one of your employees in the same manner, I would be asked to leave and probably not allowed back. I would suggest the same treatment for the employee. That would be a great start and would have avoided this review entirely.
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