What a poorly executed hotel experience. While the...

What a poorly executed hotel experience. While the hotel is beautiful, it is completely non-functional. Our room was below the lobby, and there is no sound insulation. From 6:30 am on, as they prepare for breakfast service, it sounded like we were underneath a bowling lane. I have honestly never encountered anything quite like it. I am a deep sleeper, and my husband and I were both unable to sleep through it. So disappointed, as the room was huge and clean, and we were so excited for a good night's sleep after a wedding. If you find that your room is on the first floor, which is actually the basement, ask to be moved. You might as well try sleeping in Grand Central Station.