Update: I missed a mailbox message. Apparently the...

Update: I missed a mailbox message. Apparently the Warw was not delivered, which was only noticed 4 days after the delivery date by my request & everything has to be delivered again. The problem with the show isn't Saturn's fault, of course, but it could have been a little quicker to respond. Let's see if I can pick it up tomorrow ...

Picking up at the store sounds like a good idea if you are not often at home yourself and would miss a parcel delivery service.
And then the promised pick-up day goes by and you don't know what's going on.

On Monday DHL apparently simply did not deliver the package - it can happen.
But now it is Friday and I have neither a collection confirmation nor information about what is going on with the goods.

The general telephone support was very friendly but couldn't help me.

The support in the market seemed like she would like me to hang up quickly and not ask any questions.
Then wanted to ask the department for more information.
When I called an hour later, another colleague was on the phone who just kept telling me dully and without listening that I couldn't pick anything up without a pick-up confirmation.

I realize that Saturn is dependent on companies like DHL and suppliers of goods, what bothers me is the lack of communication.

Has DHL really not been able to deliver the goods for 5 days?

Why can't the gentleman or lady in support see whether goods have been received and have to ask another department?

Why can't I track the status of my order online?

It's frustrating to have to chase after a show when nobody knows more than you do.

First you make time to pick up the goods, only to then simply get silence on the state of affairs and now I have to worry that I will get the collection confirmation as soon as I'm on vacation ...
Never again!