Food was good, however was charged $16.55 gratuity...

Food was good, however was charged $16.55 gratuity (2 adults, 3 kids). I did get a cup of coffee ( was never asked once if I wanted a refill), not asked is anything one else wanted a drink, I had to help get the waters and refill them. Even though it s a buffet, but not once where was asked of food was ok or anything. I was a server for 18 years so I know the industry. Service here ( buffet or not) was non-existent.