Marian Smith Review of Yugoslav Air Transport
You probably won't be shot but don't ask for anyth...
You probably won't be shot but don't ask for anything and do not expect anything ... The unavoidable ground stuff - is not there to make your arrival or departure a pleasant experience. I guess they're there because they have to put on uniforms and show up for work but the anger, arogancy, rudness, blutness ... In a country whith high unemployment you would imagine that anyone having a job would strive for excellence in customer relation every minute on the job. Bt they're all obviously there becuase they have connections with political establishments that emplyed them and their position and emplyment certainly does not depend on customer satissfaction. You as a passenger are unpleasant necessity that will eventuall go away this way or the other.
Unfortunatelly there's no alternative when it comes to air-travel.
Another one - on their side - so why would they care ...
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