Worst experience I have ever experienced with a ca...

Worst experience I have ever experienced with a casino. I typically stay at L Auberge Lake Charles at least once a month. I have a host and I always get my room comp d. I was bringing my mom and daughter for the weekend to celebrate their birthdays. Since I also had a comp for Golden Nugget for 2 nights (Nov 12 & 13) I would stay there and have my mom and daughter stay at L Auberge November 12-15 and then come join them for the last night in the hotel room. Everything was going great! On Friday November 13th I went to the desk at Golden Nugget to see if I could get my room extended one more night so my mom and daughter could keep their room at L Auberge for themselves. The girl at the desk called VIP and they extended it for me at a comp rate! I was very pleased and really thought I would have to pay. On Saturday November 14th at 4:30pm I get a call from Golden Nugget asking if I m checking out? I told them no my room was extended. Why are you calling me at 4:30 asking this if checkout would have been at 11:00? Long story short they said there was nothing in the system saying my room was comp d and I would either have to check out or pay $269!! I made the mistake of not getting the VIP name and when the girl at the front desk gave me new keys I also made the mistake of not getting a new key sleeve because why would I? Well she would have written the new check out date on it for proof for me. My fault. God forbid I would assume ANYBODY would have done their job correctly!! I saw her put the notes in the computer and extended my room but because they had no record of this they wouldn t even work with me and split the difference on the rate. They took no responsibility for their employees making a mistake and no concession for the inconvenience of the situation! It was either pay $269 or check out! No apologies, nothing!!! They were so rude about the whole thing and I still have no idea why they would wait 5-1/2 hours after check out?!! I guess it s all about the money and not customer service. I gamble ALOT and stay in many casino/hotels and have never had anything like this happen! NEVER! Don t expect customer service here.