I couldn't be more disappointed with this company....

I couldn't be more disappointed with this company. I discovered them through the BestBuy Marketplace and I thought surely, if BestBuy works with them then they must be reputable. But I couldn't have been more wrong. I ordered my mum, who knows nothing about computers but needed a new laptop, a simple ChromeBook so she could check e-mails and Facebook and watch the occasional YouTube tutorial. Right from the start this machine was a problem, as well as this company. First of all, they shipped the computer with the wrong charging cord. After waiting three weeks after my initial attempts to contact them, they finally responded and sent me a new charging cord. Unfortunately the new charging cord was STILL the wrong size. After THREE attempts on their end (I guess they don't know computers very well....) they finally sent the right cable. Not even a month later my mom began having issues with the computer where it either freezes sporadically or the screen just blacks out and it doesn't function anymore until she hard kills it and leaves it for a while. I reached out again and after trying all of their troubleshooting suggestions and STILL having problems they began ignoring my messages and I had to get BestBuy involved. Now they want me to send the lemon computer they had the audacity to sell me back on MY OWN EXPENSE? Get real.

I do not recommend this company whatsoever. Be careful.