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Review of Modern Toyota

The service is a joke. They assume all customers a...

The service is a joke. They assume all customers are gullible sheep that will be upsold. Coming in for a simple oil change and tire rotation, the service person instructed me that we need to walk around my vehicle to inspect it prior to them taking it back. What a joke. If their technicians damage vehicles so frequently that each vehicle warrants a customer and employee walk around, someone is doing a horrible job and hiring.

They aren t looking for damage. They re pointing out any and all minor imperfections in an attempt to make you think you need to spend more money with them getting whatever it is repaired or replaced.
Go to a smaller Toyota franchise dealer that values your business. Modern simply sees you as a potentially unlimited cash cow.

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