R

Rose Game

4 years ago

Truly disappointed with Champneys Tring. Booked he...

Truly disappointed with Champneys Tring. Booked here after several recommendations from friends and family but it is safe to say we certainly won't be recommending to anyone ever,nor will we be returning.
Reception was chaotic and unorganised during check in and check out.
Room was adequate but our bathroom was not clean, several hairs wrapped around the shower head that definitely did not belong to us (on the upside they were clearly hairs from someones head and not other parts of they body)

Had an absolute nightmare in the restaurant on our first evening. Dinner booked for 7pm, started came out quickly and were lovely. 45 minute was after starters for our main meal, sitting and watching several tables around us finish up and leave. Eventually our mains did arrive which were average at best. Had the dinner not have all 3 courses included we certainly wouldn't have ordered a dessert. However we did, and decided to order something chilled that we thought would simply have come straight out of a fridge to be served. Despite this tactical decision, it still took 20 minutes to arrive after we'd orders. Now sitting in an almost empty restaurant.

Female spa toilets filthy - they had clearly been "cleaned" as there was still bleach in the bowl however the yellow/orange stains under the seat had definitely been there for days, if not weeks. Also water leaking from a light fitting above the swimwear dryer - which we did notify a member of staff to on our first day.

Spa treatments were average at best, especially considering they have the Champneys Beauty College on site, we've certainly had far better for far cheaper elsewhere.

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