While I love supporting local book stores I have a...

While I love supporting local book stores I have a difficult time with supporting Smiths. The selection of books is outstanding and the pricing is reasonable. Where they fail is customer service. I went to the location on Willamette yesterday to get one of William Sullivan's books on hiking. I had hoped to get it used but, knew that if not used I would get 10% off the new price. I got the book and approached the cashier to purchase it. He was talking with another employee about which location they would be working at the following day. I stood quietly for a moment and then made eye contact with them both and said that I would like to pay. He rang me up, continuing to talk with the other employee the ENTIRE time. Neither one smiled or talked to me. The next book I purchase will be through Amazon.