When my boyfriend and I moved to the Joshua Apartm...

When my boyfriend and I moved to the Joshua Apartments in Hollywood, we thought we were getting our dream home for the price they're charging, but it turns out to be an over-priced prison. One day at 5 AM, I woke up to find our bedrooms completely flooded with water. The welcome letter they gave us said to call the emergency line in case of "fire, flood, or blood" and we would get a response ASAP. I called five times over four hours and got no response until I went down to the leasing office after it opened at 9 AM. Jacqueline, the Assistant Manager, who had the emergency phone had slept through all my calls. She didn't offer so much as an "I'm sorry this happened to you". When we went to speak to Keith, the Manager, Jacqueline didn't greet us, smile at us, or even acknowledge that we were there until I said to Keith that it seems like she doesn't care. That's when she chimed in with "Say that again?!" and proceeded to argue with me that she is not going to apologize because she didn't cause the flood and she shouldn't have to apologize for sleeping.

I have worked at a restaurant and I have worked at a retail store and if a customer called me five times with an emergency and I somehow slept through all the calls, I'd know to apologize and I'd know that if I didn't apologize, I could get fired. If I overslept and was late to work, I'd know to apologize even though that wouldn't make up for it. I have lived in many different apartments throughout my entire adult life, a different one every school-year when I was at UC Irvine and in grad school. Never before have I ever experienced such rudeness and unprofessional behavior from any leasing office staff. They charged us luxury apartment prices, but she treated us like we're prisoners and she's the prison guard. It's like a hellish nightmare and we couldn't wait to get out of there.