Dan Hilton

Review of SewVacDirect

Steer clear of this seller. If there's a problem w...

Steer clear of this seller. If there's a problem with your order, they don't lift a finger to help, and they don't keep their promises, even when they put them in writing.
You'd think that if there was some sort of issue with delivering an online order that the retailer/shipper caused, they would do something to help, right? WRONG.
Without notifying me, they put a special direct signature requirement on my order that I didn't request, and when I couldn't receive the package because no one was available to sign for it at my home address, they refused to redirect the package to my office so I could sign for it. They repeatedly told me that when the package was eventually returned to them they would refund me for the initial order, and I could place a new order for the same items, but that they would NOT ship to an address other than the billing address on the card, and they would NOT remove the signature requirement either (I have it all in writing!).
When the package was returned to them, they first tried to deny my refund because it was a special order part (I told them that it was a special order part in our email exchanges, and they should have known as the seller that it was a special order part). When they finally refunded me, they deducted $20 from the refund for "standard shipping." Standard shipping doesn't include signature requirements, nor does it cost $20 for such a small package.
They need to be clear about their shipping policies, and when they create a shipping issue that prevents delivery, they should go above and beyond to resolve it.
Steer clear of ordering from this outfit online. As a customer, I expect a retailer to do what they say they will do, not find some way to weasel out of promises made in writing and then point to fine print as justification for their lack of effort.