AJ Schaffer

Review of High Peaks Resort

Originally booked for 70.3 Ironman weekend. About ...

Originally booked for 70.3 Ironman weekend. About a month before, I called to cancel my reservation, which they confirmed and lost half my deposit (understandably so). The weekend of the race, I get a call asking me when I would be checking in. I explained I cancelled a month ago, and I understood that half of my deposit it was forfeited. She said "okay" and hung up. By the time the weekend was over, they charged me for the full stay! I called multiple times to try and get it resolved, spoke to reservations, accounts to no avail. More or less I was charged the full amount of my 2 night stay (2 nights) and I didn't even stay there! I even offered since I stay with them every year to just apply the second $300 to my next stay - they couldn't even do that.

Nobody has reached out to resolved, and if I don't hear from them I can safely say I will not be staying with them again. (I've been staying here since 2011) . Nice hotel, but this was handled very poorly.