Min-Hua Maggie Li

Review of Los Angeles Midtown Hilton

This review is for their front desk customer servi...

This review is for their front desk customer service only. I was holding on line for a long time, almost forgot my question... finally, this lady with a not friendly attitude pick up the phone call. I asked her my question nicely, and she just rude. I can understand the room location request won't be fulfill all the time, but she didn't need to talk like she's educating me. I also ask her about the breakfast fee and she told me to choose the number of person online then the price will show. I did that already. I told her I saw the same price for 1 and 2 person for the breakfast included package, but she didn't even want to let me finish my sentence, and keep telling me "go put the right number of person then you will see." I wish I know her name.. this is a NOT OK customer service attitude.