After having a terrible experience at another deal...

After having a terrible experience at another dealership, I brought my car to Big O. My Jeep is only 2 years old, but the (expensive) repairs were not covered under warranty. After another frustrating experience with Jeep Customer Care, I was honestly ready to trade in my car for another brand due to such a blatant disregard for customer service from Jeep headquarters. However, after speaking with Mark, it was clear that Big O is dealership that truly cares about each customer. He took care of everything and was genuinely interested in my concerns and frustrations. He and Shawn were so kind and considerate through the whole process and have gained a loyal customer in the process!