I mail-ordered a Brompton folding bike, a limited-...

I mail-ordered a Brompton folding bike, a limited-edition paint job that I couldn't get locally. I had a couple of special requests which they handled very well, and everything went fine until the bike arrived with a gouge in the paint because of inadequate packing. I emailed and didn't hear back for a few days, finally phoned, and they dug out my email and agreed that the damage was their fault. We discussed a couple of options and finally decided I should mail back the damaged bike. Meanwhile they dug around and were able to get another copy of this limited edition that by then was pretty much sold-out elsewhere. That one arrived in good order. So everything was great except for that one goof in packing, and sometimes the communication stops and then it starts up again. I've dealt with NYCEWheels in the past (could never get there in person) and they're a solid outfit.