Jamie Davidson

Review of Crowne Plaza Resort & Golf Clu...

My family member is a fellow GM at another IHG pro...

My family member is a fellow GM at another IHG property.

He had his staff call before I made my reservation to see if any special rate could be offered.

They informed the staff that the hotel was busy but not sold out and they would see what they could do.

I was instructed to first book the room directly through the hotel website rather than the lower fares available that were showing on HotelTonight and Expedia (which results in lower fees for the hotel).

At checkout I followed back up and spoke to the GM regarding his team looking into what rate they were offering.

Ray really could have cared less. He stayed no one ever called . I said yes they had as his staff had informed us about the hotel being fairly busy (but not sold out). This information meant nothing to Ray. He had a terrible and dismissive attitude and just blew it off and they charged me the maximum rate (I would have stayed elsewhere or at least booked through HotelTonight if I had known this when we inquired).

Ray could have just made any kind of effort whatsoever to make the situation better. It s hard to believe he s a GM.

I get it. The hotel is in a good location and there are busy times of year so Ray can act like a moron towards guest service as much as he pleases and it won t impact occupancy rates in the short-term.

And it s the only hotel I ve ever stayed at where you can t get or purchase a simple bottle of water other than going to a vending machine and being charged $2.75!

I ll be staying elsewhere in the future.