Alexandra S.

Review of Iberostar

I celebrated my birthday at the Iberostar from Jan...

I celebrated my birthday at the Iberostar from January 14-18, 2019, a beautiful hotel with a few prints.
First of all: very friendly reception with cava for check-in. Underground parking is chargeable, but you can also stop in front of the hotel and hand in the key at reception, they will then park the car free of charge in the side streets.
The rooms are very bright with white and mint tones, beautiful bathroom with shower and bathtub. There is a free bottle of water in the room per day.
The breakfast buffet is large, all drinks (including latte macchiato & Co) are included in the price. You will definitely get full in the house, but we missed fruit salad and salmon on the buffet. Instead there are many fruit baskets with whole fruits that you should have cut yourself at the table and instead of quark there was a selection of Danone yoghurt cups. On the whole, however, a good breakfast buffet, if not perfect. Again: the cava is available for self-service.
In the evening a big buffet, which we didn't try. At the entrance to the restaurant there was cava for everyone again. So nobody goes home hungry or thirsty.
For my birthday my companion organized a "birthday table" for breakfast with the restaurant manager. The table was not decorated by the hotel, only the champagne was served. You could have made more effort (candles or flowers, for example).
As a birthday present from the hotel, there was a cocktail in the bar.
Very negative: we had rooms 201 and 202, which were beautiful, but unfortunately smelled of drains and cat urine from the first day. The hotel cannot do anything for the cats that pee on the street, but we informed both the reception and housekeeping 2-3 times a day that the rooms smelled so bad from the drain that you couldn't stay in them can. Unfortunately nothing happened. The maid explained to us that she had already poured something into the closure and also showed us the large bottle, but unfortunately occasional dumping into the drain did not help.
On the penultimate day, the entire hall smelled of drain, so that over 10 rooms would have to be affected.
It's a shame, because in the evenings you fell asleep badly with smells and woke up again from 6 a.m. when you smelled. The smells came in bursts, but strong.
It's a shame that the hotel couldn't do anything about it.
We asked twice for a house technician to look at the whole thing. Unfortunately, he didn't come. We bought a room spray ourselves in the supermarket to make it more bearable.
Still sad, because returning to a smelly room every evening can also ruin your vacation.
Actually a very nice hotel, but due to the disgusting smell we won't be back.