Kimmie Tran

Review of Holiday Inn Express West Palm ...

Me and my family had a horrible experience. When w...

Me and my family had a horrible experience. When we walked in the building it had a very strong bad odor in the entire building. We were grossed out and wearing a face mask it was that strong of a smell you can still smell it. We were hoping when we get in our room that it wouldn t smell bad like it did at the front desk but unfortunately it stunk pretty bad in the room no ventilation. It s the entire building. The staff there were friendly it s just the hotel stay experience was just not good at all. The entire building stink so bad and we had to buy air freshener to put in our room. My recommendation is that they pull out the carpets and put in a new one because I believe the hotel needs a makeover. Also, there were pubic hair on the bed, it was pretty disgusting. The refrigerator in the room was not cold at all. My brothers ice cream melted. The food was not that great. It was below average. You be better off going to McDonald s for breakfast. I felt very bad for having my family come stay there. Had I known I would have never booked a reservation at that hotel but the photos tricked me into thinking it was a nice, clean, fresh hotel. It was the total opposite don t get fooled by their fake photoshop photos they post on their website. Come to find it was the worst place ever. We had asked to cancel our reservation and to find another better hotel but the front desk guy stated we MUST stay at least one night so therefore we had no choice but to check in and stay there our entire trip because what s the point of looking if we will stay there a night anyway, we didn t want to waste time having to look around for another hotel since it was a short stay anyway. We had a 5 year old child with us as well and to have to smell all that strong nasty odor the entire stay ruined our time in Florida for our mini family vacation. NEVER again will we ever stay at that hotel!!! I hope people read this because you will regret staying at this hotel just FYI....