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Unfortunately, my experience with MyHouse has been...

Unfortunately, my experience with MyHouse has been like others. When we moved in the property was filthy. The floors were covered in black grime that only came up with heavy duty cleaner. The place didn't look like it'd been cleaned in at least a year with all the pet food, hair, and dust. The front and back porch lights did not work and we also discovered a serious bug problem. When we moved in we had a citation waiting for us due to the lack of yard care that we kindly handed over to MyHouse. The backyard and parking were unusable due to the excess of trash and branches. It took them over two months to fix. Part of our agreement when renting the property was the backyard parking, yet 2 of the roommates had to pay for parking passes due to lack of usable spaces. After we were ignored for several weeks, we had our parents call and suddenly, they were out within the hour cleaning the backyard. No rent money was taken off, but instead they sent us a $30 Cheba Hut gift card. We were courteous and cleaned before we left, they should have the same respect.

The front desk staff will harass anyone looking to talk above them. Absolutely zero respect is given to anybody other than themselves. I needed the deposit check written out to just me, instead of my roommates because we are all in different states and therefore cannot all endorse the check. Although this seems like a simple question and task, it proved difficult to even get someone to talk to me about it. I was given an email because the front desk guy refused to talk to me about it any other way. Come to find out I was given the wrong email. I called again only to be hung up on when the guy at the front desk told me "no" when I asked to talk to a manager. Then, the 2 front desk personal tried to gossip about me to my roommate when she went into the office to resolve the issue. My roommate kept telling them to stop and that is was unprofessional, but they kept saying things such as, "I am so sorry you had to live with her" and "your roommate is crazy." Mind you- this is all because they were not allowing me to talk to management. When I reported this to Laurie Ramirez (via email because the office refused to take my calls), she did not acklowledge the complaint on the front desk staff, but did finally give us information on how to proceed with getting a new check. Pro tip: Do not gossip about tenants to their roommates. It is considered bad business etiquette.
Downright refusal to talk or transfer somebody over the phone is unprofessional at the least. They took advantage of knowing I had moved out of state and was unable to personally come in. Never should anybody be denied to talk to management if they believe there is something wrong in the process or they are being treated unfairly.
When a manager was finally reached by my Dad, she was snipey and rude and told him I was lying about an email sent from one of their staff members (which I had forwarded to him, so he had it in front of him). They will do anything to weasel their way out or make it as hard as possible to fix any issues or admit fault.

DO NOT RENT FROM THEM. If you do, shame on you after reading these bad reviews. Don't let them fool you by telling you "only angry people write reviews." I have written good reviews for several leasing companies who extend the effort. The reason they have so many bad reviews is simple- they are not a good property management company.

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