Queen B

Review of Gran Hotel Bahía del Duque

Have stayed here before when the hotel seemed to ...

Have stayed here before when the hotel seemed to be luxurious. However on this visit , we were shocked by the shabby walls and floors along the halls apart from the reception.
We requested a change of room due to dirty floor rug and filthy side tables and were moved to a suite adjacent to where workman were about to start work in another area. We then experienced loud drilling and dust flying everywhere for a week.
The manager was unhelpful .
The restaurants were variable, one restaurant served my husband with pre frozen Luke warm lasagne.
The bed was rock hard and twice we asked for a change of mattress.
We won t return here. The fact that the hotel is 25 years old indicates that it is in need of a huge overhaul.
There is a much nicer hotel not too far away which does deserve its 5* status.