Brought my elderly mother in by ambulence due to b...

Brought my elderly mother in by ambulence due to breathing difficulties. 4 1/2 hrs. later was assured she would immediately be placed in a room IF she were transported to Kendall Regional. 3 hours later she's still laying on a stretcher in the hallway of the ER.
The nursing care at the urgent care was fine, but the misleading info was not appreciated.