sue ngoran

Review of Southwest Utility Management

Paul is the worst...but is reflected in his associ...

Paul is the worst...but is reflected in his associates. I was told by him laughing in my face telling me his job is to collect fees. I was receiving turn off notices every two weeks. Only to find out it was due to fees placed on my account because they put down my water had been turned off. My water had never been turned off. So, I talked with a lady who apologized said she would reverse the fees and a small balance of .12 cents would roll over to my next bill. That was Aug 14th. I received a turn off notice for the 9th of Sept so I was going to call to ask why but didn't have a chance because my water was turned off the 5th of Sept. When I called Paul he said if you want to speak to any one pay the fees. As he is laughing in my face. Saying you didn't pay its your fault. Once I paid the fees he still didn't turn service back on and refused to do anything. I asked for management he said no he had already spoken with them and they did not want to speak with me. He said his job is to assess fees and collect them. I said so you took the turn off fees off and told me not to worry so you could legitimately add the fees and collect them. Laughing he says yes that's my job. This has been reported the BBB and attorney general office and I urge others to do the same. He gets paid to rip people off and its unacceptable.