Very bad customer service!! They tested our embryo...

Very bad customer service!! They tested our embryos even though we specifically requested to wait until we had more to freeze since the price for the test of 1 or 8 is the same!
A probe was created by them from the dna of my previous lost pregnancy, so we can test our embryos and make sure we would have healthy kids in the future, after all this confusion and being charged an outrageous amount of money we decided to use another clinic and to move our probe somewhere else, now we are told that they don t have it and it s not enough to be shipped to another clinic!?!
We ve been dealing with these people for over a year, we feel trapped!
This is crazy, nobody ever called us back and all we are receiving now from them are bills!