Laura Mittan

Review of Hobby Lobby Corporate Offices

I have never been treated as badly as I just was a...

I have never been treated as badly as I just was at Hobby Lobby, on S Lamar in Austin. I tried to return a couple of candles that I had taken the wrappers off of but had not used. The manager was called over and treated me as though I were a criminal. She said she thought I d used the candles, even though I told her I hadn t. She said they need the original packaging to be able to take them back. I explained that when I took off the packaging, it tore into several pieces so I threw it away. Then she proceeded to show me on another candle how the packaging doesn t come apart if taken off correctly.

I understand if they need the original packaging, but I don t understand the need to treat a customer like a lying criminal. When the store employee reached for a bag to put the candles in that they would not take back, the manager grabbed the bag out of the employee s hand and said no, don t give her that! I cannot believe how awful that manager was not only to me but also to her employee. I will never go back to that location again.