Rosalind louise NewtonReview ofThe Long House Surgery
I called the doctors surgery a couple of weeks ago...
I called the doctors surgery a couple of weeks ago the doctor gave me a prescription for tablets as I was suffering from a bit of a break down the tablets seem to be helping me however I broke out in lots of spots which I believe to an allergic reaction to the medication that's the only thing that's change with me I called the surgery this morning the doctor gave me the choice as to how I wanted to collect my prescription or will they send it to the chemist I chose to pick it up but when I picked up my prescription I was informed that I would no longer be able to pick up my prescriptions again and that the prescription would be sent to the chemist and they wanted to know which chemist I used but I told the receptionist that the doctor gave me the choice on how I wanted to receive my prescription anyway the receptionists attitude was rude abrupt and nasty I was completely shocked and upset by this receptionists attitude towards me I didn't even say anything I only asked for my prescription this kind of attitude towards patients is not helping my depression. If the receptionist is so worried about catching the covid 19 virus why did she hand me my prescription at the window without wearing a face mask the receptionist had curly ish black hair and wore spectacles. I used to rate this surgery very highly but if the receptionist is going to talk to patients with an attitude like this one did to me this morning I will definitely reporting this kind of behaviour to someone higher up this is completely unacceptable to treat patients that are sick my illness may not be visible but i do have an illness which is not easy to talk about it took me weeks and weeks before a friend of mine made me call the doctor.

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