lilypad ktfa

Review of Robbins Toyota Inc

Oil change and tire rotation and birthday car wash...

Oil change and tire rotation and birthday car wash. Beautiful job on the carwash. We had what looked to be white paint appear underneath the drivers rear taillight. It had appeared about four months ago and we waited until the oil change to get some professional advice for what it was or what it caused it. Rita told me she did not know. I asked her if she would call to check to see if the extended warranty covered it. She did and called me the next day and told me no it did not. Since we had paid for the extended warranty, I expected Robbins to take more of an interest. Rita suggested it might be due to an aftermarket tail light of which I said no--this was the lens that came on the car when we purchased it from Robbins. We have now had two different service managers and both of their attitudes were indifferent to the customer. Rita did not even know we had two years of service and initially told me the charge for the oil change and tire rotation. Although she was very nice, I could tell that she really did not care me the customer.