Anna scroggins

Review of FORUM Credit Union

So my bank had been over drafted for a month I did...

So my bank had been over drafted for a month I didnt know right away iv and didnt know my acount had been closed or was even at risk for it until after they closed it i contacted them about it and found that they sent my information about the overdraft to an address I havnt lived at in 2 years tho I did change my address 3 times through the bank to my actual bank I was supposed to have a manager call me back after the gentleman I talked to found the errors but I had some one else call me back and she treated me awful she was all around rude and disrespectful and didnt see it a problem that forum sent confidential information to the wrong address and she was super snobby even asking me why I was just expecting the bank to pay all my Bill's when I had explained that I would have made payments sooner if I had known and the reason I hadn't known was because they didnt send the mail to the right address iv been off work for 4 weeks due to having a positive covid 19 in my house i cant afford to pay for food let alone pay off my acount but all she wanted to do was pressure me into giving them money I repedidly explained I didnt have and I told her I would pay it of when I got to go back to work and act like they hadn't done anything wrong even. Other then giving me payment plan they wont do a single thing to fix the error and I have to go through the whole process to get another acount.way to kick your customers while they are already down.and I'm pretty sure banks arnt aloud to send confidential information to the wrong address like that that is begging for some one to steal my identity and why did they send the 1st 2 notices to the wrong address but sent the acount closure to my home adress..there is somthing very wrong with that. Yes I over drafted I know but I didnt know when it happened didnt find out till about a week or 2 before acount closure and I didnt know my acount would be closed until after they closed it