Unable to ever log in to the members portal. Broke...

Unable to ever log in to the members portal. Broker told me auto pay was arranged but I still get invoices by mail to pay the premium. It took over a month before a rep responded to a request to log in. Insurance is a racket everywhere but customer service can set you apart. So far Friday Health is a Fail. Disappointing - to say the least - given I shell out $1100 a month to this company.