Paulus Engel

Review of Susquehanna Trailways

NEVER EVER AGAIN !!!

NEVER EVER AGAIN !!!
The bus had a breakdown during the ride to NYC, this could have been prevented if the bus driver would have checked the bus before he started driving. We had to wait multiple hours for a replacement bus. During this waiting period the staff did not give us any information and they did not even try to communicate with us. In the end we arrived 3 or 4 hours too late in NYC and these hours were stolen form our very limited time we have been in NYC. In addition the staff did not even apologised for their mistake and one staff member was very unkind when I said that this is not ok and I expected better service for more than 100 Dollars fro the ride! I still wait for my refund...