Carol Kaniewski

Review of Griffin Ford

I took my truck in for an oil change and tire rota...

I took my truck in for an oil change and tire rotation before a long road trip up North... After picking up the truck, I heard a very faint rumble from the rear of the truck, and thought it was just because the tires were just rotated. On the way home from up North, there was a very loud rumble coming from the back of the truck - over that weekend it got louder and more constant, and began to shake and drive horribly, so I took it to a friend to look at it. It turns out that all 5 lug nuts were not tightened on one of the wheels, and I had snapped a wheel stud, and the wheel was ready to come off. Thankfully that tire did not come off while on the freeway! I had the truck towed to Griffin, they were extremely apologetic, and fixed the problem at no cost to me. New rim, hub, wheel bearing and other miscellaneous rear end parts, plus paid for a rental car for several days. Steve the Service Writer kept in touch on the progress. They really stepped up and remedied a very unpleasant and dangerous situation - way to go Griffin! It remains to be seen if I will go back for routine service, but this goes a long way towards me doing so.