Max Mayo

Review of AutoNation Ford Jacksonville

The actual experience of service and the interacti...

The actual experience of service and the interaction with the team was good and I've never had any issues with this location. The one thing that could have been better and is probably out of the control of the local group, was that the price for just the plastic parts to repair one side of my roof rack were over $750, which I thought was crazy. Now i'm forced to try and source the parts myself.

Update: 3/16/20

The team reached out after realizing the part issue left me dissatisfied. I'm very happy to say that after going over the issue, the team decided to address the roof rack issue at no cost to me. Very pleased with the work and response.