Simply So Lovely

Review of AutoNation Ford Jacksonville

Recently I had some issue with my 2012 Ford focus ...

Recently I had some issue with my 2012 Ford focus that needed attention. I first took it to Coggin Ford, and it was the worst experience of my life! They mishandled my recall and didn't even fix the problem. I went back that saturday because Chris beaudry told me he would be there. I show up in the morning and he didn't even work that day. I was livid! It was like no one wanted to help me, they even had the nerve to tell me that my troubles wasn't related to the recall. They wouldn't provide me with a rental or nothing. I left them in tears of frustration. I end up making an appointment with Autonation Ford and they took really good care of me. Because of the day I was having I was a little difficult to deal with but Benjamin Simpson the Service Advisor kept me calm and reassured me that I was in good hands. The staff was very professional and also made you feel welcomed. Ben told me that my services will take all day but they had a courtesy shuttle if I needed to get around. The service took a little longer so he put me in a rental, I only had a $25 deposit. He told me that if it took longer he would pay for the extra days. I was so shocked and how thorough they were and how much Ben stuck to his word. I would DEFINITELY RECOMMEND Autonation Ford to all Ford drivers. Especially, young 24 year old girls like me. They didn't make me feel stupid because of my lack of knowledge of cars, nor did they up sale me. They fixed the recall and I paid NOTHING! :-)